Privacy policy

Information we collect from you

When you contact us, request a quote, order a sample or place an order, we collect the details you give us: your name, contact details (email address, phone number, delivery address) and the details of your enquiry or order. We use this information to respond to you, prepare quotes, fulfil orders, arrange delivery and provide customer support.

Information about your usage

Like most websites, we collect some information automatically when you visit, such as pages viewed and general device and browser information, using cookies and similar technologies. We use this to understand how the site is used and to improve it, and where applicable to measure the performance of our advertising.

How we use your personal information

We use your information to provide our products and services: communicating with you, preparing and fulfilling orders, arranging delivery, processing payments taken off-site, and keeping records we are legally required to keep. We do not sell your personal information. We may share it with service providers who help us run the business (for example our forms and messaging provider, delivery partners and payment processors), only as needed to provide the service.

Cookies

Cookies are small files stored on your device that help the site function and help us understand how it is used. You can control and delete cookies through your browser settings; the site will still work with non-essential cookies disabled.

Retention and security

We keep your information only as long as we need it for the purposes above or to meet our legal obligations, and we take reasonable measures to protect it from loss, misuse and unauthorised access.

Your rights

Under UK data protection law you have rights over your personal information, including the right to access, correct or delete it. To exercise any of these rights, or to make a complaint, contact us at hello@sontuosostone.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Changes to this policy

We may update this policy from time to time to reflect changes to our practices or for legal reasons. The latest version will always be on this page.

Contact

Sontuoso Stone (P Mason Ltd) · hello@sontuosostone.co.uk · 01564 791721